Handmade Curtains from England
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Returns Policy

 How to return an item:

IMPORTANT: Please always contact us before returning any items! Email: mycurtain.co.uk

What are the return/replacement policies?

We currently issue a 14 day no quibble return policy from the date that you receive your order, provided that the goods are returned in a saleable condition with any original packaging. This is in line with The Consumer Protection (Distance Selling) Regulations 2000.

 

How do I return an item?

If you are unhappy with your goods in any way, you can return them for a full refund, providing they are in a saleable condition with any original packaging, within 14 days of receipt. Please remember to include your completed customer return form (which can be found inside your parcel). The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your items go missing.

 

My item is faulty, what do I do?

Should you receive a faulty item, please contact our Customer Service Team (email: This email address is being protected from spambots. You need JavaScript enabled to view it.) and they will be more than happy to reissue your postage costs and offer you either a full refund or a replacement once we have received back the faulty goods. Please note: We cannot resend your order or credit your postage expenses until we have received back the faulty goods. Postage will be refunded for up to the cost of first class mail and we recommend that you secure proof of postage as we cannot accept responsibility should your items go missing.

 

I’ve received the wrong item, what do I do?

Should you receive an incorrect item, please contact our Customer Service Team (email: This email address is being protected from spambots. You need JavaScript enabled to view it.) and they will be more than happy to reissue your postage costs and offer you either a full refund or a replacement once we have received back the incorrect goods. Please note: We cannot resend your order until we have received back the incorrect goods. Postage will be refunded for up to the cost of first class mail and we recommend that you secure proof of postage as we cannot accept responsibility should your items go missing.

 

When can I expect my refund for my returned goods?

Once you have had an email to confirm your parcel has been received by us, you can expect the refund to be made within 2-3 working days.

 

Where do I send the returned items?

Trend4You
Orchard Court
Lynsted
Sittingbourne
ME9 9QD

 

 

About Us

Mycurtain.co.uk is operated by Trend4You which is a small business in Kent, UK.

Payment methods

We accept only Paypal payment or we can send an invoice for bank transfer.

We do not accept cheque/postal order and visa debit card or debit card payment
neither by phone nor by email.

 

 

Contact Us

If you have any questions or inquiries about our products or services, please feel free to contact us:

This email address is being protected from spambots. You need JavaScript enabled to view it.


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